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Consumer protection


Consumer policy is a key element of the European Union’s strategic objective of improving the quality of life of all its citizens. While fully backing this strategy, UEAPME has consistently asked for SME-friendly measures in this framework.

Position papers and other documents

-  January 2014: UEAPME comments on the workshop improving consumer information for online digital products

- December 2012: UEAPME/UGAL joint letter on the review of the General Product Safety Directive

-  June 2011: UEAPME answer to the consultation “Towards a Coherent European Approach on Collective Redress”

-  31/05/2011: Letter to Permanent Representations on the consumer rights directive

-  May 2011: UEAPME comments on the evaluation of the European Commission on the preparation of the future (post-2013) EU Consumer Policy Strategy and Programme

- February 2010: UEAPME, Businesseurope, Eurochambres — European business assessment and priorities for the adoption of a directive on consumer rights

- November 2010: Letter to members of the Working Party on Consumer Protection and Information of the European Council on "off-premises contracts" in the Consumer Rights Directive

-  October 2010: UEAPME position on the proposal for a Directive on Consumer Rights and on the draft report of the Internal Market and Consumer Protection Committee of the European Parliament

-  July 2010: UEAPME position on the draft report on the Directive on Consumer Rights in the Internal Market and Consumer Rights Committee of the European Parliament

-  12/04/2010: Joint Businesseurope - Eurocommerce - UEAPME letter to Commissioner Reding on the Consumer Rights Directive

-  April 2010: Updated UEAPME position on the proposal for a Directive on Consumer Rights

-  February 2010: UEAPME position on the review of the Package Travel Directive

-  July 2009: UEAPME answer to the consultation on consumer collective redress

-  March 2009: UEAPME answer to the consultation on consumer collective redress

-  March 2009: UEAPME reply to the European Parliament’s questionnaire on consumer rights

-  January 2009: UEAPME Position on the proposal for a Directive on Consumer Rights

-  August 2008: UEAPME position on the EC White Paper on damages actions for breach of antitrust rules

-  May 2007: UEAPME response to the Green Paper on the Review of the Consumer Acquis

-  May 2003: UEAPME position paper on the Communication of the Commission "a more coherent contract law - Action Plan"

-  September 2002: UEAPME Position Paper on the Communication from the Commission: "Follow-up Communication to the Green Paper on EU Consumer Protection"

-  January 2000: UEAPME position paper on the Draft Directive replacing Council Directive 92/59/|EEC of 29 June 1992 on General Product Safety

-  November 1999: UEAPME Position Paper on the "Green Paper on Liability for Defective Products"

Press releases

-  12/06/2013: SMEs say no to collective redress, but react positively on antitrust damage proposal

-  13/02/2013: Product safety: new regulation more in line with our needs, say SMEs

-  23/06/2011: Consumer rights: compromise text fails to strike the right balance, warn SMEs

-  09/05/2011: Consumer rights: safeguards for small companies must be kept, warn SMEs

-  23/03/2011: Consumer rights: business organisations call for European Parliament plenary to preserve full harmonisation

-  01/02/2011: Consumer rights: Parliament’s Committee vote a huge step back for SMEs

-  24/01/2011: Consumer rights: Council vote a step forward but worries remain, say SMEs

-  07/12/2010: Consumer rights directive must not harm small entrepreneurs, SMEs warn Council

-  07/06/2004: Political agreement on unfair commercial practices ignored SMEs needs, says UEAPME